Refund and Return Policy – PERTHPURC
Effective Date: March 6, 2025
At PERTHPURC, your satisfaction is our top priority. If you’re not fully happy with your purchase, please review our refund and return policy below for guidance.
1. Return Eligibility
We accept returns and exchanges within 30 days of receipt. To be eligible, items must be:
✅ Unworn and unwashed
✅ In original condition with tags attached
✅ Returned in original packaging
🚫 Non-returnable items:
- Clearance or sale items
- Gift cards
- Personal items (e.g., underwear, swimwear) for hygiene reasons
2. How to Initiate a Return or Exchange
To start a return or exchange:
📧 Email: info@perthpurc.xyz
📞 Call: 307-621-0431
🛍️ Provide your order number and reason for return/exchange.
Our team will provide return instructions. Please ship your return within 7 days of receiving our instructions.
3. Refund Process
Once we receive and inspect your return, we will notify you of approval or rejection. If approved:
💰 Refunds will be processed within 7-10 business days to your original payment method.
⏳ Processing time may vary based on your bank or payment provider.
4. Exchanges
🔄 Need a different size or color? Let us know when you initiate the return!
🚚 Once we receive the original item, we will ship the new one.
⚠️ If the desired item is unavailable, we will offer a store credit or refund.
5. Damaged or Defective Products
If you receive a damaged or defective item:
📸 Notify us within 48 hours with clear photos of the issue.
🔄 We will arrange a replacement or full refund at no extra cost.
6. Shipping Costs for Returns
📦 Customers are responsible for return shipping costs unless:
✅ The item is defective or damaged
✅ We made an error with your order
We recommend using a trackable shipping service, as we cannot guarantee receipt of your return.
7. Late or Missing Refunds
Haven’t received your refund?
✔️ Check your bank account
✔️ Contact your credit card company or bank (processing times may vary)
✔️ Still need help? Contact us at info@perthpurc.xyz
8. Contact Us
📧 Email: info@perthpurc.xyz
📞 Phone: 307-621-0431
Thank you for shopping with PERTHPURC – We’re here to ensure a hassle-free shopping experience!